Frequently ~
Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
Orders ~
During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
We do not normally accept order cancellations or changes once an order has been processed.
Products ~
Yes, our products are made with natural and carefully selected ingredients. We focus on organic and eco-friendly formulations, with quality standards to provide safe and effective natural cosmetics. Each product is crafted with care to respect your skin and nature.
Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly “fragrance-free”, we would have to introduce more synthetics, which isn’t the direction that our company wishes to take at this time.
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.
Gift Cards~
Your gift card can be redeemed through phone orders and online as well as in our stores located in Morocco.