Return ~

& Cancelation

For Morocco orders

Bought it, tried it, didn’t love it? Send it back. If you’re not totally obsessed with your Janah bio Oil purchase, return or exchange it free (no return shipping or handling fees) within 15 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account.

– When you return your purchase to Janah Bio Oil by mail within 15 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s).

– Unfortunately, we can’t accept returns or issue refunds after 30 days.

Here's how to return or exchange your item(s)

01. Fill out the Returns + Exchanges form on the back of your order summary—use the top box for returns, the bottom box for exchanges. Place the completed form with your item(s) in the original Janah Bio Oil packaging, or any well-padded envelope or box.

02. Create and print your return label here, and attach it securely to the package.

03. Seal up the box and drop it off anywhere in Morocco mail!

Once you’ve created a return label and sent it back to us, you can track your return. Look out for an email confirmation—we’ll let you know when your return is received and processing!

Mail your returns to:

Janah Bio Oil Returns Department
56 bis rue sidi alyamani mouassine medina
Marrakech 40000

Any questions about your return? Give us a call at 212 703100311 or email us at Support@janahbiooil.com

For international orders

Unfortunately, we can’t offer merchandise exchanges on orders shipped internationally. Only credit back to the original form of payment is available.

If you’re not totally obsessed with your Janah Bio Oil purchase, you can return it within 10 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 60 business days for the credit to appear on your account.

Send your item via traceable method to the following address:

MAIL YOUR RETURNS TO:

Janah Bio Oil Returns Department
56 bis rue sidi alyamani mouassine medina
Marrakech 40000

Sorry, we can’t accept COD deliveries.

Any questions about your return? Give us a call at 212 703100311. Remember to dial 1 and phone number, including area code to reach our Janah Bio Oil customer service team located in the Morocco.